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ORDERS FAQs

How do i place an order online?

You can easily place an order following a few steps:

  1. Search, choose and add to the Shopping Cart your favourite VANS product
  2. Select your shipping and payment method to complete your order
  3. You will receive a confirmation e-mail
I don’t have an account; can i still buy something, track my order or create a return?

Of course, you can! To place an order, you can check out as a guest if you don’t want to create an account.

To see the status of your order, track a shipment or create a return just click here and put in your order number and email address.

You can also download your invoice here too if you need to.

How do i know if you have received my order?

After you have confirmed your order, you will receive an automatic generated e-mail confirmation from our VANS Online Store.

I’ve just placed my order, and it says “item(s) processing”. What does it mean?

Your articles are going to be shipped by our warehouse team. Once shipped, you will receive an e-mail with a tracking number. In case of cancellation, you will be notified via e-mail and refunded for the due amount.

I have not received a confirmation e-mail. What should i do?

First check your spam filter. If you still have not received your confirmation e-mail, please contact our Customer Care.

Can i cancel or change my order once it's been placed?

Once your order has been accepted it is not possible to change or cancel it. If you'd like to return your order, you can send it back to us free of charge.