Our Returns Process

It can take up to 5 working days for us to receive your return from the carrier. Once the return has been received and processed at our warehouse, we’ll send you an email to confirm your refund has been processed. This can take 2-3 business days after we’ve received the returned item from the carrier. Your refund may take up to 14 days to show on your account, depending on the method of payment you used.

Returning Online Purchases

Purchases made on VANS can only be returned via our online return process. Start your return now.

How to Return Steps:

1. Start Your Return

If you have an account with us or you are a VANS Family member, log into your account and go to your order history to initiate the return process.

If you purchased as a guest, click on the Track My Order link, enter your 8 digit Order Number and the email address you used on your order. Once you are in the Order Details Page click on the 'Manage my return' button.

2. Choose your options

To complete the return order, you will need to:
1. Select the item(s) to return.
2. Select the reason for the return.
3. Select the return method.

3. Print your Return Label

On the return confirmation page, click on the 'Print Return Label' button. This will generate the label you will need to print to return the item(s).

If you do not have access to a printer, please contact us

4. Pack

Pack the items you would like to return. We encourage you to reuse the original shipping package in respect for our environment. Seal the package securely and attach the return label on the outside of your parcel.

Please make sure all old shipping labels, stickers, and other materials have been removed from the outside of the pacakge or covered up.

5. Give it to the Carrier

Drop off the package at the preferred selected location within the opening hours where the person will scan it ready for it to be picked up.

You'll receive a confirmation of this in your inbox along with a tracking number.

6. Receive updates

You'll be able to track your return right up until the it has been fully processed.

You'll receive email updates as soon as your returned products have been received, accepted, and processed. This might take up to 2-3 business days after we've received your return.

If there's anything wrong with your return (e.g. products not corresponding to your purchase, products returned with a decreased commercial value, etc.), we will inform you via email.

7. Receive refund

Once your return is inspected and accepted by our quality assurance team, we will release your refund to your original form of payment. The whole process, from when you've handed the parcel to the carrier to when the refund is visible on your account, can take up to 14 days.

Where to Find Your Order Number

You can view your order number on the order or shipping confirmation email we sent to you. If you are an account holder, you can log into My Account and click on Orders to find your order number.

Where to Find Your Prepaid Return Shipping Label

To get a free returns label, please go to How to Return an Online Purchase and follow the steps to book a return. You will be prompted to generate a returns label to print.

Help! I Can't Print the Return Label!

If you are unable to print a returns label, please Contact Us.

How to Return an Order Placed at the Store but Delivered to the Store or Your Home

Items from the online stock purchased at a store and delivered to the store or your home can be returned either online or at the same Vans-owned and operated store where you made your purchase. This excludes partner and concession stores.

When returning your purchase online, please follow the standard Online Return Procedure. These online returns can ONLY be refunded in the form of a digital gift card that are subject to our standard Gift Card Terms And Conditions.

If you do not want to be refunded with a digital gift card, please complete the return in the store of purchase.

How to Return an Order Purchased Online and Collected in Store

Items purchased online and collected at a store can be returned via our Online Return Procedure. You can Start a Return here.

How to Return an Order Reserved Online and Purchased in Store

Items reserved online but purchased in a store can be returned only in the same store. This excludes partner and concession stores.