How to Return an Order Placed at the Store but Delivered to the Store or Your Home
Items from the online stock purchased at a store and delivered to the store or your home can be returned either online or at the same Vans-owned and operated store where you made your purchase. This excludes partner and concession stores.
When returning your purchase online, please follow the standard Online Return Procedure. These online returns can ONLY be refunded in the form of a digital gift card that are subject to our standard Gift Card Terms And Conditions.
If you do not want to be refunded with a digital gift card, please complete the return in the store of purchase.